Built for
The Hidden Cost of Support Operations
Every day, your support team faces the same friction — wasted time, uncertain decisions, and tools that create more problems than they solve.
Time Lost Searching
Agents spend 30% of their time hunting through documentation, SOPs, and past tickets for answers they need right now.
Uncertain Escalations
Without clear guidance, agents either escalate too often (wasting Tier-2 time) or too rarely (risking customer satisfaction).
Outdated Knowledge Bases
Knowledge bases grow stale. New agents learn from outdated docs, and updates get buried in wikis nobody maintains.
AI That Adds Risk
Customer-facing AI tools hallucinate, make promises they shouldn't, and create liability. The risk often outweighs the speed.
Internal Agent Assist That Works
An AI copilot for your support agents — not a replacement. Guidance they can trust, sourced from knowledge you control.
Internal AI for Live Support
Your agents query the AI while working tickets. Real-time guidance without switching tools or context.
Source-Locked Answers
Every response comes from your approved SOPs, knowledge bases, and documentation. No external data. No hallucinations.
Transparent Citations
Every answer shows exactly where it came from. Agents can verify, learn, and trust the guidance they receive.
Knows When to Refuse
When questions fall outside approved scope, the AI says so. No guessing, no confident wrong answers. Refusal-first design.
Escalation Guidance
Clear signals for when to escalate vs. resolve. Reduce unnecessary Tier-2 handoffs while protecting customer experience.
Built-in ROI Tracking
Every interaction is measured. Track time saved, escalations avoided, and knowledge gaps — with dashboards leadership can trust.
How It Works
From setup to measurable ROI in four straightforward steps.
Connect Your Knowledge
Import approved SOPs, documentation, and knowledge bases. Define what sources the AI can use.
Agents Ask Questions
While working tickets, agents query the AI for guidance on policies, procedures, and escalation criteria.
Source-Locked Responses
The AI returns guidance drawn only from approved sources — or clearly states when it cannot answer.
Track Outcomes & ROI
Every interaction is logged. Measure time saved, escalations avoided, and knowledge gaps discovered.
Measurable Impact, Proven Results
Teams typically see meaningful improvements across key support metrics within the first quarter.
Reduced Handle Time
Faster access to accurate guidance means shorter resolution times.
Fewer Tier-2 Escalations
Confident agents resolve more issues at first contact.
Faster New-Hire Ramp
New agents reach proficiency with instant access to institutional knowledge.
Fewer QA Issues
Consistent, source-backed answers reduce policy violations.
Results based on aggregate data from enterprise deployments. Individual outcomes vary by implementation.
Why This Is Different
Not another AI chatbot. A fundamentally different approach to AI in support operations.
Built For Enterprise Support
Ansurio is designed for organizations where support quality, compliance, and operational efficiency are critical success factors.
Enterprise B2B Support Teams
Large-scale operations handling complex product inquiries across multiple channels and tiers.
Regulated Industries
Financial services, healthcare, and other sectors where compliance and accuracy are non-negotiable.
Tiered Support Structures
Organizations with Tier-1/Tier-2/Tier-3 models seeking to optimize escalation decisions.
Knowledge-Heavy Products
Complex software, technical products, or services requiring deep domain expertise.
See How Enterprise Teams Use AI Safely
Join forward-thinking support leaders who are augmenting their teams with AI they can trust. Book a personalized demo today.
No commitment required. See Ansurio in action with your own use cases.